• Polarities: a systemic approach for business dilemma

    Whenever we are confronted with conflicts around business dilemmas or complex challenges, one or more polarity(ies) could be the root cause(s). Some examples are: Centralized versus Decentralized Reduce cost versus Improve quality Compete versus Collaborate Take care of the organization versus Take care of the customer Deliberate strategy versus Emergent strategy Focus on task versus Focus on relationship Verify versus Trust Advocacy versus Inquiry A polarity is composed of two opposites which do not function well independently.